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Cookies Policy

This Cookies Policy explains how Justwin9 Casino uses cookies and similar technologies when you visit or use its website. It describes what cookies are, the types of cookies that may be used, why they are used, and the choices available to you. This policy should be read together with our Privacy Policy and Terms and Conditions.

Justwin9 Casino operates under two Curaçao licences - one issued by the Gaming Control Board (GC) and one by the Curaçao Gaming Authority (CGA) - providing a dual-regulated framework for player accounts.

About cookies

Cookies are small text files that a website may place on your computer, tablet, mobile phone or other internet-connected device. They allow a website to recognise a device or remember information about a visit. Cookies may help a website function correctly, remember selected preferences, understand how visitors use its pages and provide a more relevant online experience.

Some cookies are placed directly by Justwin9 Casino. Other cookies may be placed by service providers that support website functionality, security, analytics, communications or other services. These third parties may process information collected through their technologies in accordance with their own privacy notices and contractual obligations.

A cookie does not usually contain information that directly identifies you by name. However, information associated with a cookie, such as a device identifier, browser information, account activity or online interaction data, may be treated as personal information under applicable privacy laws. We handle this information in accordance with our Privacy Policy and applicable Australian requirements.

Cookies may be session cookies or persistent cookies. Session cookies are removed when you close your browser, while persistent cookies remain on your device for a period of time or until you delete them. The time a cookie remains active depends on its purpose and the settings of the relevant service.

How we use cookies

Justwin9 Casino may use cookies and similar technologies for the following purposes:

  • To operate, maintain and secure the website and associated services.
  • To enable account sign-in, session management and other essential features.
  • To remember information you have entered or choices you have made during a visit.
  • To help protect accounts, transactions and services from fraud, misuse and unauthorised activity.
  • To understand how visitors navigate and use the website, including which pages are viewed and whether links or features are working as intended.
  • To identify technical problems, improve website performance and support testing of website features.
  • To remember language, region, display and accessibility preferences where those features are available.
  • To support relevant communications, advertising or promotional activity where permitted and where the applicable settings allow it.
  • To measure the effectiveness of campaigns and understand how users reach the website.
  • To comply with legal, regulatory, responsible gambling, security and record-keeping obligations.

Essential cookies

Essential cookies are required for core website functions. They may support navigation, secure areas, account sessions, identity checks, fraud prevention and other features necessary to provide the services you request. If these cookies are blocked, some parts of the website may not work properly, and certain services may be unavailable.

Preference and functionality cookies

These cookies help remember choices and settings so that the website can provide a more consistent experience. For example, they may remember display preferences, selected options or information used during a session. If you reject these cookies, you may need to make the same choices again during later visits.

Analytics and performance cookies

Analytics and performance cookies help us understand how the website is used. They may provide information about visits, page views, navigation paths, browser types, device types, approximate location and technical performance. This information is generally used in aggregated or pseudonymous form to improve the website, identify errors and assess the usefulness of content.

Advertising and marketing cookies

Where used and permitted, advertising or marketing cookies may help measure advertising activity, limit repeated advertisements and show content that may be more relevant to your interests. These technologies may track activity across websites or services. You can usually manage these cookies through our cookie controls, your browser settings or relevant third-party tools.

Similar technologies and third-party services

In addition to cookies, we may use similar technologies such as pixels, tags, software development kits, local storage, web beacons and device identifiers. These technologies may perform functions similar to cookies, including recognising a device, measuring activity, remembering settings and helping to protect the website.

Third-party services may place or access cookies when they provide functions on the website. Examples may include website security, payment support, analytics, customer support, content delivery, advertising measurement and social media features. The availability and identity of these services may change as the website develops.

Third-party providers may collect information about your device, browser, interactions and online activity. Their use of information is governed by their own terms and privacy policies. We encourage you to review those documents where relevant. We do not control all third-party technologies and cannot guarantee that their practices will remain unchanged.

Information collected through cookies may be processed in Australia or another country where we or our service providers operate. Any handling of personal information is subject to applicable privacy obligations and the safeguards described in our Privacy Policy.

Cookies and responsible gambling

Cookies may support account security, identity verification, responsible gambling processes and the delivery of important service messages. They do not change the need to gamble responsibly or remove any account, age, identity, location or eligibility requirements. Marketing preferences can be managed where controls are available, but essential communications and security processes may continue where required.

Managing cookies and your choices

When you first visit the website, you may be shown a cookie notice or preference tool. Where available, this tool allows you to accept or reject categories of non-essential cookies. Your choices may be stored in a cookie so that the notice does not appear repeatedly. You can change your preferences later by using the available cookie settings link or control.

You can also control cookies through your browser. Most browsers allow you to view stored cookies, block all or some cookies, delete existing cookies, or receive a warning before a cookie is saved. Browser controls differ between providers, so you should check the help or settings area of your browser for instructions.

  • Blocking essential cookies may prevent you from signing in or using important website functions.
  • Deleting cookies may remove saved preferences and require you to repeat certain selections.
  • Cookie choices are usually device and browser specific, so you may need to update them on each device or browser you use.
  • Opting out of advertising cookies does not necessarily stop all advertising; it may make advertising less tailored instead.
  • Some services may use alternative technologies that are not controlled solely through standard browser cookie settings.

If you use a device, browser or software that does not support our preference tool, you can still use the available browser settings to manage cookies. Depending on your choices, some website content or account features may not operate as intended.

Do Not Track signals

Browsers and devices may offer a Do Not Track or similar setting. There is no single industry standard for responding to these signals, so the website may not respond to every such setting. You can use the cookie preference tool and browser controls described above to manage available choices.

Changes and contact information

We may update this Cookies Policy from time to time to reflect changes to the website, the technologies we use, our service providers, legal requirements or operational practices. When changes are made, the updated version will be published on this page with a revised effective date where appropriate. You should review this page periodically so that you remain informed about our use of cookies.

If you have questions about this Cookies Policy or want to exercise a privacy-related choice, please use the contact or support options made available through the Justwin9 Casino website. We may need to verify your request before taking action, particularly where it concerns account information or personal information.

This policy explains cookies in general terms and does not create any contractual rights beyond those provided by applicable law, our Privacy Policy, or our Terms and Conditions. If there is a conflict between this policy and a mandatory legal requirement, the mandatory requirement will apply.